At live22, the joy of playing only means something when it is done in a healthy and controlled way. We provide tools, guidance, and support to ensure you always play in a safe, responsible manner that stays within your means.
Playing on an online platform should be a source of entertainment and fun – not stress or burden. live22 believes every member deserves an enjoyable gaming experience without sacrificing their mental health, finances, or personal relationships.
That's why we don't just provide games – we also equip the platform with a range of control tools you can use at any time to ensure your gaming experience stays healthy and enjoyable. This responsible gaming policy is part of our commitment to every live22 member across Malaysia.
Gambling should be viewed as a form of entertainment – just like watching a movie or going to a concert. It involves spending money for enjoyment, not as a way to earn income or solve financial problems. If you find yourself playing with intentions beyond pure entertainment, that's the moment to pause and reassess.
Ask yourself these questions before playing:
We provide a range of practical tools you can use directly through your live22 account to better manage your gaming experience.
Set the maximum amount you can deposit within a daily or weekly period. Once the limit is reached, the system will automatically block additional deposits until that period ends – no exceptions.
Set how long you want to play in a single session. Once the time is up, the system will display a warning and automatically end your session to prevent excessive play.
If you feel you need a longer break, you can choose to self-exclude from the live22 platform for 30 days, 90 days, 6 months, or permanently. This decision cannot be reversed during the active period.
View a complete record of your gaming activity, including total deposits, wagering, wins, and losses over a selected time period. This data transparency helps you make more informed decisions.
You can choose to disable all promotional notifications, bonuses, and offers that may encourage you to play more. This control is entirely in your hands through your account settings.
The live22 support team is available 24 hours a day, 7 days a week. If you have concerns about your playing habits or need help activating any control tools, contact us via live chat on the platform.
Problem gambling rarely happens overnight – it typically develops gradually. Recognising the early warning signs is the most important first step toward getting help before things become more serious. Here are the signs to watch for in yourself or a loved one:
All responsible gaming control tools on live22 are accessible directly through your account. The process is straightforward and takes effect immediately without delay. Follow these steps:
Use the Login button at the top of the platform and securely enter your account credentials.
Click on your profile icon and select "Account Settings" or "Game Limits" from the available menu.
You can set daily, weekly, or monthly deposit limits based on your needs and financial capacity.
Enter the maximum amount you have set, then confirm the change. The limit takes effect immediately and can only be decreased right away, or increased after a 7-day waiting period.
For self-exclusion, the same process applies but through the "Self-Exclusion" section in your account settings. Select the exclusion period you want. During the active exclusion period, you will not be able to log in, make deposits, or play on the live22 platform. If you need help activating this feature, contact our support team via live chat.
Managing your gambling budget wisely is an essential skill that sets recreational players apart from those facing problems. Here are the practical guidelines we recommend to all live22 members:
Live22 is an exclusive platform for adults aged 18 and above. We take this responsibility very seriously and implement multiple measures to prevent access by those who do not qualify:
If you or someone you know is struggling with problem gambling, seeking professional help is the smartest and most courageous step you can take. Problem gambling is a treatable mental health issue, and a range of support resources is available in Malaysia:
The Ministry of Health Malaysia (MOH) provides a mental health helpline that anyone can contact for immediate support relating to addiction or mental distress.
Government and private hospitals throughout Malaysia have psychiatry and psychology departments that can help individuals dealing with gambling addiction through appropriate treatment.
Peer support groups such as Gamblers Anonymous provide a safe, non-judgmental environment to share experiences and receive support from those who understand.
Licensed counsellors and psychologists can help you identify the root causes of problem gambling and develop effective, long-term recovery strategies.
The live22 support team can also help you find referrals to suitable assistance resources. You don't have to go through this alone – reaching out to us is a great first step.
Problem gambling does not only affect the individual who plays – it also impacts family members, partners, and close friends. If you are concerned about the gaming habits of someone you care about, here are some guidelines for you:
Answers to frequently asked questions about responsible gaming features at live22.